Privacy Policy

1Who We Are

Gearbox Gurus Ltd ("we", "us", "our") is a specialist automatic gearbox repair company operating nationwide across the UK. Our registered address is Oriel House, 26 The Quadrant, London, Richmond TW9 1DL. We are committed to protecting and respecting your privacy.

2What Information We Collect

• Name, address, email address and telephone number when you contact us or request a quote
• Vehicle details including make, model, registration number and mileage
• Payment information processed securely via our payment providers
• Technical data such as IP address and browser type when you visit our website
• Communications you send us via email, phone or our contact forms

3How We Use Your Information

• To provide gearbox repair, reconditioning and diagnostic services
• To process payments and manage your account
• To send service updates, quotes and booking confirmations
• To comply with legal obligations
• To improve our website and services
• To contact you with relevant service information (where you have consented)

4Legal Basis for Processing

We process your personal data on the following legal bases: (a) Performance of a contract — to provide the services you have requested; (b) Legitimate interests — to operate and improve our business; (c) Legal obligation — to comply with applicable UK law; (d) Consent — where you have explicitly agreed to receive marketing communications.

5How Long We Keep Your Data

We retain customer records for 7 years after the last transaction to comply with HMRC and legal requirements. Warranty records are retained for a minimum of 2 years. Marketing preferences are held until you withdraw consent.

6Who We Share Your Data With

• Payment processors (e.g. Payment Assist) to facilitate finance and card payments
• Vehicle transport and recovery providers when collecting or delivering your vehicle
• Third-party specialist subcontractors (e.g. auto electricians) where required for your repair
• Legal and regulatory authorities where required by law

7Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. By using our site, you consent to our use of cookies in accordance with this policy. You can disable cookies in your browser settings, but this may affect site functionality.

8Your Rights

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data in certain circumstances
• Right to restrict processing — request we limit how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — for any consent-based processing at any time

9How to Exercise Your Rights

To exercise any of your rights, please contact us at info@gearboxgurus.co.uk or write to us at Oriel House, 26 The Quadrant, London, Richmond TW9 1DL. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

10Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. All payment card data is handled by PCI-compliant payment processors and is never stored on our systems.

11Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. We encourage you to review it periodically.

12Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: Email: info@gearboxgurus.co.uk | Phone: 020 4584 3589 | Post: Oriel House, 26 The Quadrant, London, Richmond TW9 1DL.